Terms & Conditions

Term & Condition

IMPORTANT NOTICE: It is illegal to sell alcohol to people under the age of 18. By placing an order, you must confirm that you are 18 years old or above. You must ensure that no other person except yourself shall use your login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery, otherwise delivery shall be withdrawn and attempted at another time to be agreed between you and us.

  1. General

In these terms and conditions, “Ganpei” or "Ganpei Vintners" or "we" or "us" means Ganpei Vintners Limited and the "customer" or "you" means any person, firm, company or body which places an order with us. Please read these terms and conditions carefully before using the website. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

We shall make every effort to ensure that prices, details and sizes of products on our wine list are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.

We shall make every effort to ensure product(s) listed in our wine list are in stock. If from time to time any products become out of stock, we reserve the right to offer alternative product(s) of similar value and style.

All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.

Acceptance of orders is subject to our sole discretion. Your order is an offer to buy from us. A contract is not formed until we accept payment for your order which is when we dispatch the order from our storage. We reserve the right to amend orders already taken and acknowledged in order to ensure fair distribution of wines in limited supply, or in the event of stock being no longer available.

We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.

All products are not subject to return and shall not be refunded in any event.


  1. Registration

You may be required to register as a user before placing any order. During the registration:

  • You must provide us with accurate, complete and up to date registration information;
  • You must safeguard your username and password;
  • You authorise us to assume that any person using the website with your username and password is either you or is authorized to act for you;
  • We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

Please inform us via our website/by email/by phone immediately of any changes to the information that you provided so that we can communicate with you effectively.

2.1. In the event that your account is not used for a specified period (currently, 3 years), should we deem your account to be no longer in use, and we may deactivate your account and all your accumulated points and/or e-vouchers will be forfeited (where applicable). You will need to reapply for a new account if you wish to make further purchase or order on our website.


  1. Privacy protection

We are committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong. Please refer to our Privacy Policy.


  1. Payment & Payment Terms

We accept payment by bank cheque, bank transfer and Faster Payment System as specified by us. All product prices listed are in Hong Kong dollars, unless specified. The prices listed in our wine list may differ from the prices of the same products in our website or on other online platforms.

Payment is due upon receipt of invoice.

Acceptance of orders is subject to our sole discretion.


  1. Others

Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.

You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.

If any provision of these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.

These Terms and Conditions embody the entire agreement between the parties and they supersede all previous negotiations, representations and agreement between the parties.

We have the right, at any time, or from time to time, by giving prior notice to you, to modify or vary or supplement all or any of the provisions under these Terms and Conditions.

If any dispute arises, our determination shall be final. Where these Terms and Conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions. 

These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and we agree to submit to the exclusive jurisdiction of the Hong Kong courts. We may revise the Terms and Conditions at any time without prior notice.


  1. Delivery service

You may enjoy free delivery service to your specified billing address (excluding but not limited to Hong Kong International Airport, Tung Chung, Ma Wan and Discovery Bay) when your order satisfies our minimum purchase amount at HK$3000. For purchase amount below HK$3000, a delivery charge of HK$300 or more shall apply.

Free delivery and other delivery/collection options does not include charges incurred such as Parking Fees and Gate Charges. We reserve all rights to charge additional delivery charges. 

In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rainstorm signal, we will try our best to arrange the products to be delivered on the next day.

If you fail to receive your ordered products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to charge you an additional delivery fee for subsequent delivery(ies).

All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.

We reserve the right to charge storage fees in the event that you fail to receive the ordered products within 1 week from the date of order confirmation not arising from our faults. In such case, you are required to settle any outstanding fees before you can collect your order.

After your order has been accepted, we will confirm with you about the expected delivery date. Please check whether all your ordered items are delivered against the invoice/delivery note (as the case may be) upon delivery, then sign and return the delivery note to our courier to confirm your acceptance of goods.

In case of any dispute, our determination shall be final.

Next Day Delivery

  • To qualify for Next Day Delivery your order must be accepted, paid for and confirmed by us before 4pm on a business day.
  • For accepted orders placed on Saturday, Sunday or any public holiday, the earliest estimated delivery date will be the day following the next business day.
  • We will deliver as scheduled to the best of our ability.
  • Next Day Delivery may be affected due to seasonal factors (e.g. special promotional events) and festive periods (e.g. Christmas or Chinese New Year) as we may need to cope with high volume of orders.

Delivery service is not available:

  • at non-permanent address, restricted areas and outlying islands;
  • at premises above 4th floor of a building which are not accessible by elevator for delivery of 5 cases or more; and
  • where there are no authorised or legitimate unloading area within 50 metres of the building of the delivery address.